As our Lead Host, you'll be the first point of contact for our guests and a key part of setting the energy at Cham Pang Lanes. From the moment guests walk through the door, you'll help create a fun, welcoming and seamless experience while keeping reservations, seating, guest flow and communication with the team organized throughout the shift.

About you:

• You're positive, charismatic and genuinely enjoy making people feel welcome
• You're personable, outgoing and comfortable interacting with all types of guests
• You're a confident communicator who can easily connect with guests, teammates and managers
• You always have your ducks in a row and can stay organized in a busy, fast-paced environment
• You're comfortable taking the lead, making decisions and helping keep the front door running smoothly
• You can anticipate what guests and the team may need before they have to ask
• You stay calm and professional when handling wait times, changes, special requests or challenging guest situations
• You understand that great hospitality is in the details and are always looking for ways to make the guest experience better

About the job:

• Previous restaurant or hospitality experience preferred; experience with Toast POS or reservation systems is a plus
• Set the energy and vibe for every guest entering Cham Pang Lanes and create a fun, welcoming first impression
• Take ownership of the front-door experience, including reservations, seating, wait times and overall guest flow
• Greet and guide guests through the Cham Pang Lanes experience, answering questions and helping them navigate their visit
• Answer phone inquiries about reservations, large parties and special events in a professional and helpful manner
• Communicate closely with servers, bartenders and managers to keep seating and service running smoothly
• Stay organized and composed during busy periods while confidently handling changes, special requests and guest concerns
• Help set the standard for the host team by providing direction and support throughout the shift
• Be genuine, attentive and empathetic with guests while always looking for opportunities to go the extra mile

At Flagship, we create experiences that leave an impact. This stays true to our employees just as much as our guests. Removing barriers of language, race, sexual orientations, and culture, our team and guests have our promise of being a restaurant group that embraces the concept where everyone belongs. We are committed to empowering growth, instilling hospitality knowledge, and building a career path in an environment of respectful inclusion.

Flagship Restaurant Group is an Equal Opportunity Employer

Flagship Restaurant Group participates in the E-Verify program

Learn more about us! flagshiprestaurantgroup.com